HB265 Summary

• Allows ticket issuers to use nontransferable ticketing systems only if consumers are offered an option to purchase the same ticket in transferable form at the time of initial sale.

• Prohibits penalizing, discriminating against, or denying event access to ticket buyers or sellers solely because tickets were resold or purchased through a resale platform.

• Permits ticket issuers and venue operators to maintain conduct policies, establish purchase limits, revoke season tickets for policy violations, and use nontransferable systems for targeted promotions to specific groups (disability, religious organizations, economic hardship).

• Requires ticket platforms offering resale tickets to maintain a toll-free complaint number and implement standard refund policies covering canceled events, counterfeit tickets, non-delivery, and misrepresented tickets.

• Exempts events officially associated with institutions of higher education, including athletic events, concerts, and theatrical events, from the act's requirements.