SB249 Summary

• Ticket issuers may only use nontransferable ticketing systems if consumers are offered the option to purchase the same tickets in transferable form at the time of initial sale, without penalty or discrimination.

• Prohibits ticket sellers, venue operators, event participants, sponsors, promoters, and their agents from penalizing or denying access to ticket buyers or sellers solely because tickets were resold or resold through a specific platform.

• Allows ticket issuers and venue operators to maintain conduct and behavior policies, establish purchase limits, revoke season tickets for policy violations including suspected fraud or safety concerns, and restrict transfers for targeted promotional tickets.

• Exempts events officially associated with institutions of higher education, including athletic events, concerts, and theatrical events.

• Requires ticket platforms to maintain a toll-free complaint number and issue full refunds or replacement tickets for canceled events, counterfeit tickets, tickets canceled by issuer, misdescribed tickets, undelivered tickets, or tickets that fail to provide admission.

• Effective on the first day of the third month following passage and approval.