AL SB91

Ticket issuers may only use nontransferable ticketing systems if consumers are offered the option to purchase the same tickets in transferable form at the time of initial sale, without penalty or discrimination.

Prohibits ticket sellers, venue operators, event participants, sponsors, promoters, and their agents from penalizing or denying access to ticket buyers or sellers based on ticket resale or the platform used for resale.

Allows ticket issuers and venue operators to maintain conduct and behavior policies, establish ticket purchase limits, revoke season tickets for policy violations, and restrict transferability for targeted promotions to specific groups including individuals with disabilities or economic hardship.

Exempts events officially associated with institutions of higher education, including athletic events, concerts, and theatrical events, from the bill's requirements.

Requires ticket platforms to maintain a toll-free complaint number and provide full refunds or replacement tickets for canceled events, counterfeit tickets, nonconforming tickets, or tickets not delivered before the event.