HB279 Summary

• Requires the Alabama Public Service Commission to establish a website for users to submit complaints about cellular telephone service deficiencies.

• Mandates the Public Service Commission forward all collected complaint data, excluding personal identifying information, to the corresponding cellular service providers.

• Website must query users on the nature of service issues (talk, text, or data problems) and allow detailed explanations of their experiences with diminished service.

• Website must collect location information including municipality or county names, mile markers, interstate exit numbers, landmarks, street/road names, and GPS coordinates.

• Website must ask users for the state where the cellular device was purchased and the name of the service provider experiencing the diminished service.

• Act becomes effective on the first day of the third month following passage and approval by the Governor.