AL HB268

Authorizes the Alabama 911 Board to establish a performance measurement system for local communication districts based on national best practices from NENA and APCO

Enables data collection on 911 call volume, answer times, processing times, answered vs. unanswered calls, dropped calls, and crime reports for each district

Attorney General may refer complaints about local 911 district performance to the 911 Board, which must conduct an audit and submit findings within 60 days

Audit reports must be made public and include remediation plans if deficiencies are found, potentially requiring additional training, staffing, technology upgrades, or protocol changes

911 Board is authorized to supervise implementation of remediation plans and must adopt administrative rules to implement the system; effective October 1, 2026