AR SB562

Law enforcement agencies administering nonconsent vehicle removal policies must submit consumer complaints about tow companies to the Arkansas Towing and Recovery Board within five (5) days of receipt.

The written complaint must include the complainant's name and contact information, the tow company involved, nature of the complaint with pertinent details, and contact information for the onscene officer who initiated the vehicle removal.

The Board must resolve consumer complaints within 45 calendar days, with complainants and tow companies each having 10 business days to respond to information requests or face dismissal or daily fines up to $25.

Only vehicle owners, lien holders, or insurance companies insuring the towed vehicle may file complaints, and the Board may award financial restitution for actual losses but not punitive damages.

All permitted, licensed, or regulated towing entities must post a conspicuous sign (minimum 16" x 20") in a public area notifying customers of the complaint process, with fines of $50-$250 for noncompliance.