AR SB542

Requires risk-based provider organizations to establish an online quality rating system measuring metrics including wait times for home- and community-based services, care coordinator caseloads, member satisfaction surveys, follow-up care rates within 7 days of emergency department visits, and enrollee complaint incidence

Mandates real-time online access to provider network directories through both the Department of Human Services website and each organization's website, with updates required within 10 business days when providers change to out-of-network status

Establishes a dedicated beneficiary support office within DHS to provide information on open enrollment, choice counseling, provider networks, and quality ratings, with ombudsman authority to help resolve disputes between enrollees and organizations

Requires satisfaction surveys covering community integration, living arrangements, competitive employment rates, and care coordinator performance for individuals with intellectual/developmental disabilities and behavioral health needs

Effective January 1, 2026, with DHS authorized to promulgate implementing rules