AR SB602

Prohibits motor vehicle physical damage appraisers from requiring that safety glass repair or replacement be performed at a specified facility or glass shop

Bars insurance companies, third-party administrators, agents, and adjusters from requiring insureds to use a specific provider or from stating that choosing a non-participating shop will cause delays or void guarantees

Requires glass claims representatives to inform insureds during initial contact: "You have the right to choose a glass shop where the damage to your motor vehicle will be repaired"

Prohibits insurers from directing insureds to glass shops owned by the insurance company, claims administrator, or their parent company unless they also provide at least one alternative shop option

Violations constitute unfair trade practices under both the Trade Practices Act (§ 23-66-201) and the Deceptive Trade Practices Act (§ 4-88-101), subject to penalties under both statutes