HB 2360 Summary

• Employers with 50+ full-time employees (or 50+ employees working 1,500+ hours per week collectively) must notify the Arizona Department of Economic Security at least 120 days before relocating a call center to another state or foreign country.

• Employers violating the notification requirement face civil penalties up to $10,000 per day, with the Industrial Commission of Arizona able to reduce amounts for just cause.

• The Department of Economic Security must compile and distribute semiannual lists of employers that relocated call centers to state agencies.

• Employers appearing on relocation lists become ineligible for state grants and guaranteed loans for five years and must remit the unamortized value of previously received grants, tax benefits, or other governmental support, unless the Arizona Commerce Authority waives these requirements based on substantial job loss, environmental harm, or significant economic impact concerns.

• State agencies must ensure all call center and customer service work for state business is performed by contractors entirely within Arizona, with compliance required by November 1, 2018, and all new customer service hires required to work in-state beginning November 1, 2017.