AZ SB1378

Adds Arizona Revised Statutes Title 40, Chapter 8 to regulate utility service disconnections for residential customers.

Prohibits utilities from disconnecting heating service when temperatures are forecasted below 32°F and cooling service when temperatures are forecasted above 90°F.

Protects customers from disconnection if household income is at or below 200% of federal poverty guidelines and customer makes minimum payment, or if household includes elderly, disabled, pregnant, or young child residents, or person using life support equipment.

Requires utilities to offer reasonable payment arrangements (at least 6 months to pay outstanding balance without interest) and delays disconnection for 30 days upon medical professional certification that service disconnection would be detrimental to customer's health.

Mandates utilities inform customers in writing of available low-income assistance programs and other payment assistance resources before disconnecting service.