AZ SB1655

Prohibits utilities from disconnecting heating service if temperature is forecasted to drop below 32°F or air conditioning service if temperature is forecasted to exceed 90°F.

Requires utilities to offer reasonable payment arrangements (at least 6 months without interest) before disconnecting service; disconnection permitted only after customer defaults on the arrangement.

Prevents disconnection for customers with household income at or below 200% of federal poverty guidelines who make minimum payments, or households containing elderly persons (65+), disabled residents, pregnant women, children under 5, or persons using life-support equipment.

Allows utilities to delay disconnection for 30 days upon written notice from a medical professional that service disconnection would be detrimental to a customer's health, with potential for an additional 30-day delay if the medical condition persists.

Requires utilities to inform customers in writing of available low-income assistance programs and payment assistance resources before disconnecting service.