CA SB1147

Requires the State Department of Social Services to establish statewide customer service standards and performance goals for CalFresh in collaboration with key stakeholders, and revise them annually to reflect changes in program performance.

Mandates the department make CalFresh standards and goals publicly available to inform the Legislature and public, and measure progress toward these goals on an annual basis.

Requires development of a data management tool that tracks CalFresh applications by channel (in-person, online, telephone), application and recertification outcomes, multiprogram enrollment, and reapplication rates on a statewide and county-by-county basis.

Mandates data from the management tool be made publicly available and updated quarterly within 60 days of each quarter's end to inform the Legislature and public about CalFresh enrollment, benefit retention, and customer service performance.

Directs the department to use data from the tool to measure progress toward established standards and goals, and to consider current funding levels and cost impacts when developing customer service standards.