CA AB2203

Establishes a new Department of Customer Service within the Government Operations Agency, headed by a Director appointed by and serving at the pleasure of the Governor

Requires the Director to develop customer service programs that capture feedback through unified platforms, establish real-time feedback mechanisms (internet, telephone, in-person), and create a customer-centric culture across the agency

Mandates the Director to consult with the Directors of Technology, General Services, and Finance to establish customer service goals for state information technology and improve delivery across IT, human resources, and procurement functions

Requires annual reporting to the Director of Finance and specific legislative committees on cost savings achieved through customer service improvements, and annual public reporting on the agency's customer service performance

Directs all state entities to reasonably cooperate with the Director's requests relating to the department's duties and requires the Director to supervise the Office of Digital Services