CA AB348

Requires the State Department of Public Health to apply investigation and citation timelines to facility self-reports of violations, in addition to external complaints.

Establishes phased timelines for complaint investigations: 90 days for imminent danger threats (effective July 1, 2016), 90 days for non-imminent complaints (July 1, 2017-2018), and 60 days for all complaints (July 1, 2018 onward), with extensions up to 60-90 additional days for extenuating circumstances.

Requires the department to analyze and post quarterly compliance data on its website, including the number of open and completed investigations, percentage meeting initial timelines, and average completion times.

Mandates the department notify complainants of investigation results in writing and inform dissatisfied complainants of their right to request an informal conference with a county director designee.

Preserves the department's authority to investigate any alleged violations regardless of whether they originate from external complaints or facility reports.