CA AB2652

Require the Public Utilities Commission to adopt a rule by June 30, 2019 to improve cost-effectiveness of California's Lifeline Telephone Service program for low-income households.

Mandate a modified recertification process allowing subscribers to recertify eligibility online using electronic signatures and personal information on file, without needing a commission-issued PIN.

Allow subscribers to complete annual recertification through an interactive voice response system and enable direct consumer enrollment through an online platform with electronic signatures.

Require the lifeline program administrator to provide real-time enrollment information to telephone corporations about whether subscribers have enrolled with competitors during the portability freeze period.

Include in the rule a penalty-free period for subscribers to terminate lifeline service and encourage providers to partner with community-based organizations to increase program participation.