CA AB2317

Requires state agencies to ensure call center customer service work performed by contracted private entities is conducted in California.

Existing out-of-state call center operations must relocate to California by December 31, 2021, and all new employees hired after January 1, 2021, must work in California.

Allows temporary exceptions for call centers operating outside California in cases of declared disasters (up to 30 days) or to handle overflow work (up to 48 hours) with state agency approval.

Prohibits withholding or denial of worker payments, compensation, or benefits under other state laws based on these call center location requirements.

Authorizes the Labor Commissioner to adopt regulations necessary to implement and enforce these call center protections.