CA AB699

Transfers regulation of credit services organizations from the Department of Justice to the Department of Business Oversight, including registration, oversight, and fee collection.

Requires credit services organizations to provide itemized monthly statements to consumers and complete services within 180 days of contract signing, replacing the previous 6-month deadline.

Modifies contract cancellation rights to allow consumers to cancel before midnight on the 5th working day after signing (rather than within 5 days from signing date).

Prohibits credit services organizations from submitting disputes to credit reporting agencies more than 180 days after an account is removed, and requires them to provide sufficient information with initial dispute submissions to enable investigation.

Establishes new requirements for written communications including redaction of personal information, identification of the credit services organization as sender, and communication restrictions when a consumer is represented by the organization.