CA SB670

Office of Emergency Services must adopt regulations by July 1, 2020 establishing thresholds to determine what constitutes a community isolation outage based on risks to public health and safety.

Telecommunications service providers offering 911 access must notify the Office of Emergency Services within 60 minutes of discovering a community isolation outage that limits customers' ability to make 911 calls or receive emergency notifications.

Office of Emergency Services is responsible for notifying affected county emergency services, county sheriffs, and public safety answering points of outages; providers must include contact name, phone number, affected areas, and communities in their notification.

Telecommunications providers must notify the office of estimated repair time and when service is restored, with a staffed contact person available until service restoration is confirmed.

Community isolation outage notifications are kept confidential by the Office of Emergency Services, except as necessary for emergency response purposes, to protect critical telecommunications infrastructure from being targeted by hostile parties.