CA AB56

Prohibits state agencies from sending outgoing mail containing full social security numbers to individuals after January 1, 2023, with limited exceptions for federal law requirements, state employees, and returned documents; requires Employment Development Department to provide identity theft monitoring if it fails to comply.

Requires annual corrective action plans from agencies unable to comply by December 15, detailing steps taken to remove social security numbers, documents remediated, remaining work, and expected compliance date.

Mandates Employment Development Department report overpayment information every six months, perform risk assessments of deferred workloads, develop prioritized workload plans, and model unemployment claim spike scenarios with contingency staffing plans.

Requires Employment Development Department to revise public dashboards by March 1, 2022 to distinguish backlogged claims awaiting payment from others, determine identity verification barriers by June 1, 2022, and implement formal policies for tracking call center assistance reasons and first-call resolution rates by May 1, 2022.

Requires Employment Development Department to designate a fraud prevention coordination unit by March 1, 2022, and report annually on fraud deterrence activities including effectiveness of cross-matching claims against incarcerated individuals' records, with authority to redact fraud methods and tools.