CA AB1135

State agencies must transition to non-toll-free telephone numbers as the primary method for the public to contact them by July 1, 2025.

State agencies must update their websites by July 1, 2025 to display non-toll-free numbers as the primary contact method instead of toll-free numbers.

State agencies must include non-toll-free numbers as the primary contact method when updating any publications about how to reach the agency.

State agencies must continue operating at least one toll-free telephone number for public access alongside the non-toll-free numbers.

The Department of Technology must approve telephone line installations and adopt guidelines for efficient use of toll-free and non-toll-free telephone lines by state agencies, while ensuring equitable access based on availability and affordability of calling plans and alternative contact methods.