CA AB1911

Authorizes any person to file complaints with the Department of Social Services against residential care facilities for the elderly alleging violations of state statutes or regulations.

Requires the department to conduct onsite investigations within one business day if a complaint involves a threat of imminent danger of death or serious harm.

Requires the department to notify complainants in writing within 10 calendar days if an investigation is determined to be unwarranted, and to provide written notification before conducting an onsite investigation including the analyst's contact information, nature of allegations, and investigation deadline.

Establishes investigation completion timelines: 60 calendar days for complaints received on or after July 1, 2025 (90 days for imminent danger cases); 90 calendar days for complaints received July 1, 2026 through June 30, 2027; and 60 calendar days for complaints received on or after July 1, 2027, with possible extensions up to an additional 60-90 calendar days for extenuating circumstances.

Requires the department to notify complainants of investigation results within 10 business days, provide copies of violation and enforcement reports, inform them of informal conference rights, and establish a three-level appeal process allowing complainants to request review by regional office manager, deputy director, and ultimately the deputy director for final determination.