CA SB1220

Requires state and local government agencies to provide public benefit call center services exclusively with California-employed workers through July 1, 2030, with contractors certifying compliance in their bids.

Prohibits use of artificial intelligence or automated decision systems that eliminate or automate core job functions of call center workers, with agencies required to notify workers and the public 60 days in advance if AI/ADS impacts core job functions.

Allows states and local agencies to terminate contracts and impose penalties equal to the percentage of work performed by out-of-state workers or costs of AI/ADS used to eliminate core job functions, with false certifications subject to civil penalties up to $10,000.

Exempts certain contracts including those from pre-January 1, 2025 solicitations, emergency services (911, 988), health care service plans, disability insurers, and county translation/interpretation services.

Includes a sunset provision repealing these requirements on July 1, 2030, with a fallback provision establishing less stringent requirements that become operative at that date.