CA SB1289

Requires counties with Medi-Cal call centers to collect and submit monthly call-center data metrics to the state department beginning January 1, 2026, including total call volume, average wait times by language, and call abandonment rates.

Mandates the Department of Health Care Services to prepare a quarterly report on call-center data (excluding personally identifiable information) and post it on its website within 45 days after each quarter ends, with the initial report due May 15, 2026.

Allows the department to implement these requirements through an all-county letter without formal regulatory action initially, with regulations to follow later in accordance with standard rulemaking procedures.

Establishes that if the Commission on State Mandates determines the bill imposes state-mandated costs on local agencies, reimbursement shall be made pursuant to existing statutory procedures.