CA AB578

Prohibits food delivery platforms from using tips or gratuities to offset base pay for delivery drivers, and requires platforms to provide drivers with itemized pay breakdowns showing base pay, tips, and promotional bonuses

Requires food delivery platforms to offer a customer service feature allowing customers to contact a real person, with automated systems required to connect customers to a human if unable to resolve concerns

Mandates full refunds (including taxes, fees, and gratuities) for undelivered or incorrect orders, unless the customer caused the issue or fraud is suspected

Protects delivery drivers by requiring platforms to refund gratuities to customers without deducting that amount from the driver's pay

Requires platforms to charge customers only for portions of orders actually received in cases of partial fulfillment, with adjusted taxes, fees, and an option for customers to modify gratuities