SB17-133 Summary

• Changes the Commissioner of Insurance authority from discretionary to mandatory for investigating complaints by health care providers regarding improper handling or denial of benefits by health insurance carriers

• Requires the Commissioner to notify providers when investigations are complete and inform them of the facts and conclusions resulting from the investigation

• Mandates the Commissioner review all provider complaints reported to the General Assembly and determine if there is a pattern or practice of improper handling of claims or denial of benefits, then impose appropriate remedies or penalties if a pattern is found

• Adds provider complaints to the Commissioner's annual report to the General Assembly, requiring inclusion of all complaints filed by providers

• Designates engaging in a pattern or practice of improper handling or denial of benefits to providers as an unfair or deceptive practice under insurance law