HB 18-1435 Summary

• Requires businesses to notify the Office of Economic Development at least 120 days before terminating customer service positions that handle 50% or more of call volume and relocating those positions outside the United States, with civil penalties up to $5,000 per day for violations.

• Mandates the Office of Economic Development maintain and publicly distribute a list of businesses that have terminated and relocated customer service positions, with businesses remaining on the list for at least five years unless they relocate an equivalent number of positions back to Colorado.

• Prohibits public entities from awarding or providing public subsidies to businesses on the list, with limited exceptions for businesses that demonstrate the refusal would result in substantial job loss or environmental harm; businesses that receive subsidies and later appear on the list must repay the full subsidy amount.

• Requires call center employees to disclose their location (state and country), employee number, and employer name to customers upon request, and to transfer calls to an in-state employee if the representative is located outside Colorado.

• Mandates all call center services performed for public entities must be performed in-state by Colorado-employed workers, with existing out-of-state services required to relocate within two years of the act's effective date.