HB 19-1306 Summary

• Requires the Department of Labor and Employment to annually report call center workforce data to the legislature, including call center job tracking and wage analysis of customer service employees.

• Defines "call center" as a business entity whose primary purpose includes initiating or receiving telephone communications for sales or service provision, with at least 50 customer service employees in Colorado (working 20+ hours per week) or 50 employees collectively working 1,500+ hours per week.

• Defines "customer service employee" as a person employed by or working on behalf of a call center, and "business" to include any lawful entity contracting with or operating a call center.

• Takes effect 12:01 a.m. on the day following the 90-day period after the general assembly's final adjournment (August 2, 2019, if adjournment occurred on May 3, 2019), subject to voter approval if a referendum petition is filed.