CT SB00417

Telecommunications call center employees must disclose their location (city, state, country) to callers upon request and transfer calls to in-state call centers when possible.

Department of Public Utility Control must require telecommunications companies to annually report the locations of their call centers serving Connecticut customers.

Department of Information Technology shall prioritize procuring telecommunications services from companies with high percentages of in-state call center operations.

Department of Public Utility Control must adopt regulations by October 1, 2010 establishing maximum timeframes for public service companies to repair damaged utility poles and downed wires from accidents.

Annual reporting requirements for telecommunications companies shift from a one-time January 1, 2007 deadline to annual submission to the joint standing committee on energy and technology.