CT HB05491

Requires businesses conducting sales or service calls with offshore call centers to include disclosure provisions in contracts effective July 1, 2014.

Mandates customer service employees disclose within the first 30 seconds of calls whether they are located outside the United States and whether the call may require disclosure of personal identifying information.

Requires employees to inform residents they may request calls be transferred to a U.S.-based call center to speak with a U.S.-located customer service employee.

Obligates immediate call transfer to a U.S.-based facility upon resident request and ensures transferred calls are not monitored by persons located outside the United States.

Defines "customer sales call center," "customer service telephone bank," "customer service employee," and "personal identifying information" for enforcement purposes.