Summary of SB 00002 - Electric Customer Consumer Protection

• Requires the Public Utilities Regulatory Authority to redesign standard billing format for residential customers by July 1, 2014, and reopen the docket every five years to ensure it remains useful for comparing electric suppliers' pricing and charges.

• Establishes a three-day cancellation right for residential customers with contracts for electric generation services and caps early termination fees at $50 for residential customers, with no fees for month-to-month variable rates.

• Requires electric suppliers to provide written notice 30-60 days before fixed price terms expire and 45 days before charging variable rates, with customers able to select their preferred notification method (mail, email, text, app, or third-party service).

• Prohibits electric suppliers from charging rate increases exceeding 25 percent without 15-day advance notice and mandates disclosure of all material contract terms, including fixed vs. variable rates, terms of expiration, and automatic renewal provisions.

• Restricts door-to-door sales to 10 a.m. to 6 p.m., requires representatives to display photo identification and avoid wearing electric distribution company logos, and mandates availability of English and Spanish written materials for residential customers.