CT HB07123

Commissioner of Social Services must deploy staff and resources to ensure no person waiting more than 60 minutes to speak with a department staff member or receive a callback.

Department must contract for advanced telecommunications technology to track incoming calls by number, date, and time.

System must send automated messages to callers every five minutes offering a callback option with estimated wait time not exceeding 60 minutes.

Assistance program beneficiaries cannot have benefits reduced or terminated for failure to provide eligibility information if they placed a call to the department but could not reach a staff member within 60 minutes.

Act takes effect upon passage.