CT SB00990

Requires call center employers with 50+ full-time employees (or 50+ employees working 1,500+ aggregate hours weekly) to notify the Labor Commissioner at least 100 days before relocating 30% or more of call volume out of state or to a foreign country, effective October 1, 2019.

Imposes civil penalties of up to $10,000 per day for violations of the notification requirement, with authority for the Labor Commissioner to reduce penalties for just cause.

Mandates the Labor Commissioner compile and publicly display an annual list of employers that relocate call centers, making listed employers ineligible for state grants, guaranteed loans, tax benefits, or other state financial support for five years.

Requires employers on the relocation list to repay the unamortized value of state financial support received in the preceding five years, unless the Commissioner waives repayment based on threats to state/national security, substantial in-state job loss, or environmental harm.

Requires all state agency contracts for call center and customer service work entered after October 1, 2019 to be performed entirely within Connecticut, except that any new employees added must be immediately employed in-state; does not restrict unemployment benefits or worker retraining funds for affected employees.