HB 5225 Summary

• Electric suppliers must record all telesales calls lasting ten seconds or longer with residential customers and retain recordings for two years.

• Electric suppliers must immediately state their full name, that the call is to sell electric supply service, and that they are not affiliated with any electric distribution company at the start of telesales calls.

• Prior to third-party verification, electric suppliers must inform customers that they will immediately enter a contract upon assent, may rescind without penalty, what the standard service rate is in cents per kilowatt hour, and all material contract terms.

• Electric suppliers are prohibited from misrepresenting their affiliation with state/utility programs, claiming programs encourage obtaining suppliers, or claiming the standard service rate is variable; suppliers cannot request account information before customer consent or remain on the line during third-party verification.

• Eliminates termination and early cancellation fees for residential customers, requires customer enrollment submission within three business days after rescission period, expands regulatory enforcement penalties to include restitution to customers, and prohibits customer assignment or transfer between suppliers without prior Public Utilities Regulatory Authority approval.