CT SB00175

Utility companies must provide notice of service termination to residential customers by four methods: first class mail, electronic mail, text message, and phone call, at least 13 calendar days prior to termination (effective October 1, 2020).

Gas and electric distribution companies must submit monthly reports to the Public Utilities Regulatory Authority beginning January 1, 2021, detailing terminations, disconnections, and reconnections by customer class, hardship status, and zip code.

The Public Utilities Regulatory Authority must initiate proceedings by January 1, 2021, to examine termination practices, due date payment requirements, and reconnection fees, with results reported to the legislature by July 1, 2021.

Gas and electric distribution companies must publish all termination process information on their websites and the Energize Connecticut website by January 1, 2021.

Implementation plans for hardship programs must be submitted to the authority by April 1 (changed from July 1) and are approved or modified within 180 days (changed from 90 days).