Public Act No. 23-191 Summary

• Businesses cannot enter into automatic renewal or continuous service agreements without obtaining affirmative consumer consent and providing clear disclosures about charges, cancellation methods, and terms, effective October 1, 2023.

• Online consumers must be able to cancel automatic renewals or continuous services through a prominently displayed link or button without requiring offline action, and businesses cannot obstruct or delay cancellation efforts.

• Businesses that issue electronic consumer bills must provide paper bills upon consumer request at no charge, unless they do not normally issue paper bills in their ordinary business.

• Video service providers cannot charge for total service disconnection and cannot charge more than the actual cost for service downgrades, with pro-rata refunds required if disconnection is requested before the end of a billing period.

• Entertainment ticket sellers must conspicuously disclose total ticket prices and service charges in dollar amounts before purchase, with no price increases permitted between ticket selection and purchase except for reasonable delivery fees disclosed in advance.