CT HB05441

Prohibits electric and gas utility companies from terminating residential service to hardship customers between November 1 and May 1 when they lack financial resources to pay their entire account.

Gas companies may refuse reinstatement only if a customer previously received hardship protection and has failed to pay since the prior November 1 the lesser of: 20% of the outstanding balance, $100, or minimum amortization agreement payments.

Requires utilities to offer delinquent residential customers reasonable amortization agreements to avoid service termination, with amendments allowed if financial circumstances change.

Prohibits termination year-round regardless of season if the customer is a hardship case and termination would create a life-threatening situation, or if a child 24 months or younger with hospital discharge papers indicating service necessity resides in the household.

Requires Public Utilities Regulatory Authority to adopt regulations defining hardship cases, reasonable amortization agreements, and establishes arrearage deduction programs for customers meeting energy assistance program income requirements; effective July 1, 2024.