CT SB00297

Third-party agents selling residential solar photovoltaic systems must be employees or independent contractors of the provider and receive direct training from the provider to be considered legal agents.

Solar providers and agents must identify themselves, explain solicitation purposes, and disclose all rates, fees, variable charges and terms during sales conducted by mail, telephone, electronic means, door-to-door, or at events.

Door-to-door sales must occur between 10 a.m. and 6 p.m. unless customer schedules otherwise, comply with local ordinances, provide English and Spanish written materials, and agents must wear photo identification badges.

Solar providers must file annually with the Public Utilities Regulatory Authority a list of all working agents and develop standards and qualifications for employees and third-party agents engaged in sales.

Violations are deemed unfair or deceptive trade practices; contracts resulting from such violations are void and unenforceable, and customer waivers of these provisions are void.

A task force is established to examine and recommend policy changes for solar consumer protection, with a report due to the General Assembly by January 1, 2025, including examination of special protections for low-income and senior citizens.