CT HB05473

Requires the Public Utilities Regulatory Authority (PURA) to adopt, monitor, and enforce quality-of-service standards for all telecommunications and wireline voice over Internet protocol (VoIP) providers using public roads or highways, covering customer trouble reports, service outages, installation appointments, and response timeliness

Mandates semiannual compliance reports from telecommunications providers and facilities-based carriers, with exception reports required when providers fail to meet standards for more than two consecutive months; non-compliance carries fines up to $2,000 per violation

Adds statutory definitions for "incumbent local exchange carrier," "facilities-based carrier," and "voice over Internet protocol service" to telecommunications regulations, effective October 1, 2026

Modifies settlement agreement procedures in contested PURA proceedings by requiring parties to share proposed settlements with all parties at least three business days before filing and include position statements from all parties/intervenors

Removes the automatic approval provision for utility acquisition applications when PURA fails to meet statutory deadlines for hearings or determinations