HB 303 Summary

• Requires call centers in Delaware to maintain staffing levels capable of handling at least 70% of customer communication volume based on the previous 6-month average, with immediate notification to the Department of Labor Secretary if staffing falls below this threshold.

• Mandates employers provide at least 90 days' written notice to the Secretary before relocating a call center or transferring 20% or more of a call center's operating volume to another state or foreign country.

• Imposes civil penalties up to $7,500 per day for failure to provide required notifications, with penalties collectible by the Secretary who may waive them at discretion.

• Prohibits employers on the notification list from receiving state grants, loans, tax benefits, or financial support for 36 months after being listed, and requires repayment of unamortized value of previously received state support.

• Requires state departments and agencies to grant preference to qualified in-state businesses when contracting for call center services, with the Secretary to establish identification criteria and preference limits through regulation.