FL S1104

Florida Public Service Commission must adopt rules establishing standards for reasonable and reliable electric service and water/wastewater service for retail residential customers of investor-owned utilities

Commission shall analyze each utility's annual distribution reliability reports covering outage events, duration, causes, and service restoration times to establish thresholds for unreasonable or unreliable service

Retail residential customers may file claims of unreliable service limited to one claim per 30-day period, and the commission may order utilities to compensate affected customers up to $100 per month of substandard service

Commission may impose penalties of up to $5,000 per day for utilities that fail to meet adopted reliability standards, with penalties deposited into the General Revenue Fund and not recoverable from ratepayers

Effective July 1, 2010