FL S0272

Creates section 367.072 authorizing customers to petition the Florida Public Service Commission to revoke a water utility's certificate of authorization if at least 65 percent of customers sign the petition documenting specific quality of service issues.

Establishes a petition process requiring customers to file within 90 days, with Commission staff review and potential dismissal if requirements are not met; dismissed petitions prevent refiling for 1 year.

Prohibits utilities with valid petitions from filing rate cases until the Commission issues a final order; allows the Commission to require corrective actions with benchmarks (up to 3 years, extendable for circumstances beyond utility control) or revoke the certificate if warranted.

Creates section 367.0812 requiring the Commission to consider secondary water quality standards when setting rates and mandates utilities meet with customers to discuss costs and benefits of solutions to identified service issues.

Appropriates $212,521 in recurring funds and $12,012 in nonrecurring funds plus three full-time equivalent positions to the Florida Public Service Commission for implementation effective July 1, 2014.