FL H0921

Restricts warranty and service-related payment audits to 12 months after claim payment, and incentive payment audits to 18 months after payment, except when fraud is suspected.

Prohibits manufacturers from denying or charging back payments unless they prove claims were false/fraudulent or dealer failed to comply with written procedures, and requires detailed in-person meetings with dealers before imposing chargebacks.

Prevents manufacturers from taking adverse action against dealers (reducing allocations, charging back incentives, terminating franchise) when vehicles are resold or exported, unless manufacturer provides written notice within 12 months and proves dealer knew of customer's intent.

Requires manufacturers to make payments for temporary replacement vehicles provided by dealers to service customers, even if owned by dealer's rental division, provided dealer complies with manufacturer's vehicle eligibility requirements.

Prohibits manufacturers from requiring dealers to pay for advertising or participate in advertising groups/funds, though dealers may voluntarily form independent advertising groups and manufacturers can offer promotional materials for optional fees.