SB 302 Summary

• Requires movers to conduct physical surveys and provide binding estimates (unless waived) at least 48 hours before scheduled moves, with specific required content including itemized services and total costs.

• Eliminates minimum valuation rate limits and instead requires movers to indemnify shippers for full replacement value of household goods lost or damaged during moves, with shippers able to waive this indemnification in writing.

• Establishes binding estimates as non-negotiable pricing documents that movers cannot exceed unless shipper requests additional services, requires impracticable operations, or waives the estimate requirement.

• Requires movers to deliver household goods on agreed dates and notify shippers of delays; establishes payment terms capping charges at binding estimate amounts and allowing late fees if payment not received within 30 days of billing.

• Creates new department publication summarizing mover and shipper rights and responsibilities that must be provided to all shippers; expands grounds for denying or revoking mover registrations to include specific fraud-related crimes and allows immediate suspension upon charges for crimes involving theft, fraud, or household moves.