FL S0412

Department of Agriculture and Consumer Services shall operate and maintain a central consumer complaint hotline accessible via toll-free telephone number and web-based chat function.

Hotline purpose is to direct consumers to the appropriate state agency to address complaints regarding licensed persons conducting business in Florida or unlicensed activity.

Department must promote public awareness of the hotline through community-based partner organizations and public service campaigns, including a conspicuous link to the web-based chat window on its website.

Department must provide consumers contacting the hotline with the proper agency to contact for their specific complaint, including that agency's telephone number and website.

Effective date is July 1, 2018.