FL H0751

Removes the duty of good faith violation from civil remedies under section 624.155 and creates a new administrative remedy under section 624.156

Requires insurance companies to attempt good faith settlement of claims when circumstances reasonably permit, acting fairly and honestly toward insureds with due regard for their interests

Establishes administrative complaint process with the Department of Financial Services for violations of the duty of good faith by insureds or third-party beneficiaries

Requires complaints to show notice was provided and resolution time expired (if filed by insured) and specifically state the insurance company's allegedly non-compliant action or inaction

Department must determine within 20 days whether complaints meet requirements and must promptly dismiss non-compliant complaints without prejudice; effective July 1, 2019