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FL H1107

Bill

Official Source

Status

Failed

3/14/2020

Primary Sponsor

Amy Mercado

Click for details

Origin

House of Representatives

2020 Regular Session

AI Summary

  • Amends the Florida Customer Service Standards Act (s. 23.30, F.S.) to add new requirements for executive branch departments
  • Requires state departments to implement phone systems allowing customers to press "0" to reach a live operator
  • Alternatively, departments must provide a call-back option instead of requiring customers to wait on hold
  • Effective date: October 1, 2020

Legislative Description

Customer Service Standards for State Agencies

Last Action

Died in Oversight, Transparency and Public Management Subcommittee

3/14/2020

Committee Referrals

Oversight, Transparency and Public Management Subcommittee1/13/2020

Full Bill Text

No bill text available