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FL S1088
Bill
Status
Failed
6/16/2025
Primary Sponsor
Governmental Oversight and Accountability
Click for details
AI Summary
- Amends the Florida Customer Service Standards Act (s. 23.30, F.S.) to add a new requirement for state departments regarding telephone customer service
- Requires all state departments to implement a callback queue system for customers who call centralized call centers or designated department employees
- Callers must be given the option to receive a callback at a later designated time while maintaining their place in line, instead of waiting on hold or listening to continuous ringing
- Sponsored by Senator Polsky and reported by the Committee on Governmental Oversight and Accountability
- Effective date is July 1, 2025
Legislative Description
State Department Customer Service Standards
Last Action
Died in Appropriations Committee on Agriculture, Environment, and General Government
6/16/2025
Committee Referrals
Appropriations Subcommittee on Agriculture, Environment, and General Government4/3/2025
Full Bill Text
No bill text available