FL H1031

Establishes a pilot program requiring the Florida Department of Commerce to implement a callback queue system for reemployment assistance claimants, allowing callers to leave a phone number for a return call instead of remaining on hold or receiving no answer

Mandates all calls be returned in the order received by the end of the next business day

Requires the Department of Commerce to submit a report to the Legislature by December 31, 2027, evaluating the program's effectiveness, suggesting changes, and recommending whether to continue or expand it

Amends Section 23.30 of Florida Statutes (Florida Customer Service Standards Act) to add the new pilot program provisions

Takes effect July 1, 2026