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FL S1192
Bill
Status
Introduced
1/6/2026
Primary Sponsor
Appropriations
Click for details
AI Summary
- Establishes a pilot program requiring the Florida Department of Commerce to implement a "callback queue" system for reemployment assistance claimants, allowing callers to leave a number for a return call instead of waiting on hold or receiving no answer
- Requires all calls to be returned in the order received by the end of the next business day
- Mandates the Department of Commerce submit a report to the Legislature by December 31, 2027, evaluating the program's effectiveness and recommending whether to continue or expand it
- Takes effect July 1, 2026
Legislative Description
Customer Service Callback Queues
Last Action
Laid on Table, refer to HB 1031
3/10/2026
Committee Referrals
Appropriations2/12/2026
Appropriations Subcommittee on Transportation, Tourism, and Economic Development2/3/2026
Full Bill Text
No bill text available