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GA SB438
Bill
Status
Introduced
2/14/2018
Primary Sponsor
Marty Harbin
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AI Summary
- Requires each executive branch department or agency (headed by a Governor appointee) and the offices of the Secretary of State, Commissioner of Labor, and Commissioner of Insurance to offer callers an automated satisfaction survey at the conclusion of each incoming telephone call
- The survey must consist of three questions: whether the employee was courteous, whether the employee resolved the caller's issue, and whether the caller would hypothetically hire that employee in the private sector
- Survey results must be published on each department's or agency's website
- Annual reports of survey results must be submitted to the House Committee on Governmental Affairs and the Senate Government Oversight Committee at the beginning of each legislative session
Legislative Description
"Assuring Quality in Government Act"
Last Action
Senate Read and Referred
2/15/2018
Full Bill Text
No bill text available